Happily Ever After Guarantee

If something goes wrong with your order, we’ll make it right. Eligible purchases are protected — worry-free.

What’s covered

Damaged on arrival

Defects or damage? We’ll replace or refund.
Wrong / missing item

Wrong size/style or missing accessory — we’ll fix it fast.
Lost in transit

Carrier confirms lost? You’re covered.
Never delivered

Tracking never shows delivery — we’ll investigate and make it right.

Change of mind / sizing

Use our 14-day returns & exchanges if unworn with tags.
Wear & tear

Damage from regular wear, washing, or alterations.
Final-sale / personalized

Except if damaged on arrival or we made an error.
Marked “Delivered” but not found

Check safe spots/neighbors & contact the carrier. We’ll still help case-by-case.

1
Tell us quickly

Email Support@sweetfashionprincess.com within 7 days of delivery (or expected delivery if missing).
2
Send details

Order number + photos of item, packaging, and label (for damage/defect).
3
We make it right

Replacement, exchange, or refund — usually within 1–2 business days after review.

Do I need to return a damaged item?

Sometimes yes; other times photos are enough. We’ll confirm next steps.

How fast will I hear back?

We usually reply within 24 hours (Mon–Fri).

Are gifts covered?

Yes. Share the order number or purchaser’s name/email so we can find it.

Are LED petticoats covered?

Yes — if the LED petticoat arrives defective or damaged, we’ll replace or refund.

Email Support@sweetfashionprincess.com with your order number and photos (if applicable).